• Privacy Policy – Meliora Projects

Last updated: 30/01/2025

At Meliora Projects, we are committed to protecting your privacy as a visitor to our website. We collect and use your information to provide and improve our services while ensuring compliance with the Australian Privacy Principles. Please read this privacy policy carefully to understand how we handle your information.

 

INFORMATION WE COLLECT FROM YOU

In the course of using our website or services, we may collect the following personal data:

• Name
• Company name
• Email address
• Telephone number
• Billing address
• Geographic location
• IP address
• Survey responses
• Support queries
• Blog comments and social media handles
• Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
• Subscription details: If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us immediately, and we will remove the information.

You have the right to review, correct, update, or delete your personal data at any time by contacting us directly.

 

HOW WE USE YOUR INFORMATION

Personally Identifiable Information

We use the personal data collected to:

• Provide and improve our services
• Communicate with you regarding updates, offers, and support
• Diagnose technical issues and improve customer experience
• Send marketing communications (only with your consent, and you can opt out at any time)
• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services that you request from us or which we feel may interest you.
• To monitor and analyse trends, usage and activities in connection with our Services and to improve the Services.
• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

Non-Personally Identifiable Information

We may use anonymised data for:

• Website administration and analytics
• Marketing and service improvements
• Identifying customer needs and industry trends

Any publicly available content you submit (such as blog comments or testimonials) may remain visible in cached or archived pages even if later removed.

 

STORAGE AND SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure. Information is stored on secure servers, and any payment details are encrypted before transmission. We do not store credit card information on our servers.

Your personal data may be transferred to and processed in other countries where privacy protections are in place. We only retain your data as long as necessary to provide our services and comply with legal obligations.

In the event of a data breach, we will promptly notify affected users in accordance with applicable laws.

 

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience, including:

• Analysing website traffic
• Improving website functionality
• Providing social media sharing features

You can manage cookie settings through your browser. Disabling cookies may limit your access to some website features.

Additionally, third-party services such as Google Ads and Facebook Ads may use cookies and tracking pixels to serve relevant advertisements based on your interactions with our website.

 

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell or trade personal data. However, we may share your information with third-party service providers in the following circumstances:

For payment processing and service delivery

To protect our intellectual property rights

With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Third-party providers handling your data must comply with privacy standards and cannot use your data for purposes beyond what is agreed upon.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose personal data when required by law, court order, or law enforcement request. In case of a business acquisition, merger, or transfer of assets, your personal data may be transferred to the new entity under confidentiality agreements.

 

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing personal information.

 

 

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy periodically. Any changes will be posted on this page, and continued use of our services indicates acceptance of these changes. We encourage you to review this page regularly.

 

YOUR MARKETING CHOICES

When you subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, purchased services from us, or if you provided us with your details when you subscribed to receive either emails or sms. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

 

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: hello@melioraprojects.au.

 

CONTACT US

If you have any questions or concerns about our privacy policy, please contact us at hello@melioraprojects.au, and we will respond promptly.